Support
Support for the PTLevel Long Range Wireless Deep Well 30' variant.
An easy to install, long range, battery powered liquid level monitor kit.
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Contact UsGuides
October 20, 2026
API Options
What is an API? An API stands for application programming interface. It is a way for you to get the data you want or need by making your own program to access and use it. There is a great article on UPWork here that simply explains what an API is in ...
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October 20, 2026
Sharing or Embedding Your Level Publicly
Want others to see what the level is at but not have to log into your account? With the premium account, you can now share your level without anyone logging into your account. You can even embed the level on your own website. This is a premium ...
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October 20, 2026
Setting Up Your Account's Timezone
Are you wondering why the dates and times are different in your account? Here we’ll show you how to fix that by changing your account’s timezone to the right one. Visit www.ptdevices.com and log into your account. Once you’re in your account, go to ...
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October 20, 2026
What the Receiver Lights Mean
What do the different LED patterns represent, on the Receiver
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October 20, 2026
WIFI Connection Procedure
LET’S GET YOUR PTLEVEL CONNECTED To top Below are a couple of videos on how to connect your PTLevel receiver to your WiFi at home. You need to do this if you are setting it up for the first time or if you’ve changed your home password or network SSID ...
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October 20, 2026
Cold Canadian Winters
The Challenges of Monitoring Wells and Cisterns in Cold Canadian Climates Canada’s harsh winters pose unique challenges for those relying on wells and cisterns for their water supply. Subzero temperatures, ice, and snow can interfere with water ...
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October 20, 2026
What the lights mean - troubleshooting
We've build in some easy features allowing you to know when your PTLevel is working as it should, and to help us troubleshoot your PTLevel if something isn't right. Head to the bottom of the article to see a variety of pictures, and then follow those ...
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October 20, 2026
Transmitter Not Reporting - Troubleshooting Guidance
Getting the error message "Transmitter Not Reporting" can be frustrating, but we want to help! Below are some possible reasons and solutions you can try in order to get your Transmitter reporting again. 1. Batteries - If the Long Range Wireless ...
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October 20, 2026
How Long Does The Battery Last?
The Wireless PTLevel uses 4AA batteries and is designed to make them last as long as possible. Theoretically, using the default power schedule which is adjustable online, you should be able to get at least 2 years out of those batteries. Of course, ...
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October 20, 2026
PTLevel Cistern Setup
In this article, we will go over how to setup a Long Range Wireless PTLevel used to monitor water in a common cistern for household water use. The Long Range Wireless PTLevel can achieve up to 1km of range, comes with 13' of tubing, and the ...
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October 20, 2026
Graphs and History - Wireless
In June of 2023 we implemented new data graphs with some amazing new features! To access all graphs (and power settings, alert options, etc), log into your ptdevices.com account and click the 3 dots to the right of your tank name: Level Graphs The ...
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October 20, 2026
What is the Range on the PTLevel Wireless?
We use a special low power very long range radio technology in our Wireless PTLevel devices. With the provided antennas which are built in, you can achieve up to 1km range or more depending on what is in between. We have customers who have their ...
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October 20, 2026
Linking a New Transmitter to Your Existing Receiver and/or Resetting Zero Pressure
To top If you have an existing Receiver and have received a new Transmitter, you will need to link these devices so they can "talk" to each other. (If you have a Transmitter and get a new Receiver, please go to the bottom of this article for ...
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October 20, 2026
What is the Maximum Depth the PTLevel Wireless Can Monitor?
The Wireless PTLevel is shipped with 13' of tubing, however upon request we can supply longer tubing. The device can monitor up to 18' of water and anything deeper than that, water can enter the tubing and cause inaccurate readings. For deeper wells, ...
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October 20, 2026
Can the PTLevel Wireless be Installed Outside?
Absolutely. All PTLevel devices are designed specifically to handle the outdoor environment. A few tips for outdoor installations: We recommend that you keep the small tubing that is exposed to the outdoors as short as possible. Protect the small ...
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October 20, 2026
How Often Does the PTLevel Wireless Report Online?
The Wireless PTLevel is designed to be battery conscious and with that, it implements a special monitoring schedule. By default, it wakes up every 30 minutes to check the level. Then, if the level is out by approx. 10% since the last 30 minute check, ...
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October 20, 2026
Deep Well Transducer - Up to 70' depth measurement
Sometimes people need to measure wells, cisterns, and ponds that are deeper than 18'. Because of our regular pressure design, normally the PTLevel's can only handle up to 18' of liquid pressure. Using our same wireless technology and online ...
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