Support
Support for the Wired PTLevel POE - Discontinued variant.
The Wired PTLevel POE uses an Ethernet cable to provide power and communication to the PTLevel device. The cable connects the device to a network router or WiFi extender, allowing you to monitor your liquid levels through your online PTDevices account.
Discontinued product
This product is no longer sold, but we still support it. Its articles, documents and specifications remain available below.
There are no specifications listed currently...
There are no replacement parts listed currently...
Don't see the part you need?
Not every repair part is listed here. Let us know what you're fixing and we'll be happy to help you find the right part.
Contact UsGuides
October 20, 2026
Comfast Repeater Setup
In this article, we will go over how to setup a Comfast Wifi repeater used to wirelessly extend an Ethernet connection. Please note we no longer sell or provide Comfast Repeaters as our Long Range Wireless PTLevel can achieve up to 1km of range! If ...
Read more
October 20, 2026
Installation Instructions for Wired PTLevel (Discontinued)
How to install the Wired PTLevel device. These instructions are provided with the water level monitor that you purchase as well.
Read more
October 20, 2026
Wired Device Not Connected
In this article, we will go over how to troubleshoot the PTLevel Wired device when it shows “Not Connected” in your account. TROUBLESHOOTING CONNECTIONSTo top Below are steps we suggest that you can go through to troubleshoot your device. Check your ...
Read more
October 20, 2026
Power Over Ethernet (POE) and the PTLevel Wired
We supply a POE adapter and Power supply with every Wired PTLevel sold. This adapter is installed on the router end of the Ethernet cable and powers the PTLevel so that you only have to run one cable that is used for communications and power. You ...
Read more
October 20, 2026
Level Reading Maintenance - Old Ethernet Wired Device Discontinued
MAINTENANCE Once every three months or seasonally we suggest that you pull the tubing and weight out of the tank. Let it drain and give it a quick inspection. If you have a clear tube, check to see if there is any water or moisture in it. If there ...
Read more
October 20, 2026
What is the Maximum Depth the PTLevel Wired can Measure?
The Wired PTLevel is shipped with 13' of tubing, however upon request we can supply longer tubing. The device can monitor up to 18' of water.
Read more
October 20, 2026
Can the PTLevel Wired be Installed Outside?
Absolutely. All PTLevel devices are designed specifically to handle the outdoor environment. A few tips for outdoor installations: We recommend that you keep the small tubing that is exposed to the outdoors as short as possible. Make sure that the ...
Read more
October 20, 2026
How Often Does the PTLevel Wired Report?
The Wired PTLevel updates online every 30 seconds. Because it is powered by the Ethernet cable, it updates often.
Read more
October 20, 2026
Can I use any Ethernet Cables with the PTLevel Wired?
Yes, you can use any Ethernet cable. We recommend that you use a bury rated cable for any exposure to the sun or the ground. Otherwise, anything will work!
Read more
Real support from real people. Send us a message, or give us a call Monday to Thursday, 8:30am to 4:30pm, and Friday, 8:30am to noon EST.
We value your privacy
We use cookies that are necessary for the site to work. With your permission, we’d also like to use optional cookies to understand how the site is used and to improve our marketing. You can change your choice at any time from “Cookie Settings” at the bottom of any page. Read our Privacy Policy
Choose which cookies we may use. Necessary cookies are always on because the site can’t work without them.
Necessary
Keep you signed in, protect forms from forgery, remember your cart and currency, and let Stripe detect fraud during checkout.
Help us understand how visitors use the site, like which pages are visited, so we can improve it.
Let us and our advertising partners show you relevant ads and measure how well they work. Under the CCPA, this may count as “selling” or “sharing” your personal information.
Your browser sent a Global Privacy Control signal, so we treat it as a request to opt out of selling or sharing your personal information.