What Customers Want to Know Before Buying a PTLevel
Many customers have a few extra questions before purchasing their first PTLevel, and we want to answer those questions! Below are a few frequently-asked questions, what you want to know, before buying a PTLevel.
What You May Want to Know Before Buying – What’s the Range?
What is the range on the PTLevel?
Long Range Wireless PTLevel: The range on the Long Range Wireless PTLevel can be up to 1km! Factors such as grade (is the transmitter installed below grade?), obstructions (are there any large cement or metal obstructions between the Receiver and Transmitter?), line of sight (are there trees and hills in the way?) can lower the range.
Concerned? If our device doesn’t work for your scenario, we have a 30 day money-back guarantee (minus the cost of shipping). Before buying a PTLevel, review the distance between the tank and where you will plug in the Receiver to determine if there are any major obstacles.
WiFi Wired PTLevel: The Wired WiFi PTLevel requires a strong WiFi signal (70%+) at your tank.
Once your device is setup, you’ll be able to check the WiFi signal right from your dashboard.
What Customers Want to Know Before Buying – Will It Work in My Tank?
What kind of tanks can I measure with the PTLevel?
Some customers have the question, “will this work for my tank?” before buying. The Long Range Wireless PTLevel and the WiFi Wired PTLevel are both designed for a multitude of tank sizes and kinds. Basically, they will measure any liquid that has a consistent density and is between the depth of 1.5” and 18′. Note: The standard length of tubing is 13′, so if you need additional tubing make sure to order that when you check out!
The most common tanks are rain water harvesting systems, cisterns, wells, dug wells, ponds, tanks, chemical tanks, septics, sumps, reverse osmosis tanks, fertilizer tanks, peroxide tanks, and reservoirs. Before buying a PTLevel, if you intend to install it in a spetic tank we recommend you review the septic tank installation here and reach out to us with any questions.
The Pressure Chamber is made out of chemical resistant materials and is potable-water safe. The pressure tubing used is 5/32″OD ether based polyurethane and is also chemical resistant and potable water safe.
What Customers Want to Know Before Buying – Wireless or WiFi?
Which device is right for me?
What Customers Want to Know Before Buying – Maintenance
How often do I need to do maintenance?
Many customers want to know how much maintenance they will need to be doing before buying a PTLevel. Once every three months or seasonally we suggest that you pull the tubing and weight out of the tank. Let it drain for a second or two and give it a quick inspection. If you have a clear tube, check to see if there is any water or moisture in it. If there is, please see this article: Low or 0% Readings . Then just simply drop the weight back into the tank.
If you have the Wireless PTLevel, just be sure to press on the “Connect” button on the transmitter to get the latest reading. Calibrate if desired.
What Customers Want to Know Before Buying – All About Support
What happens if I have a problem?
We’re only a click away! For real, put in a Support Ticket here if you need help. We also have lots of Support Articles to help guide you through set up, troubleshooting, etc! If you put in a ticket, our team will get back to you within about 24-48 hours and is made up of Technicians, Sales, and Developers right here in Ontario, Canada. We want to make it right!
What You May Want to Know Before Buying – The WebApp
You have a WebApp, not an App, what does that mean for me?
First, let’s start with explaining what an App is. A Mobile App runs on your actual device (such as your phone). Although there are many benefits to a Mobile App such as not requiring internet, there are many limits especially to to the PTLevel. Since the PTLevel updates its level data via the cloud, internet will always be required to view PTLevel data when you are not within your WIFI connection.
A WebApp requires internet access to work. A WebApp is also adaptive to any environment (such as tablet, phone, computer, android, iPhone, etc!) This allows the PTLevel WebApp to work on any device you have now or in the future without new downloads, updates, etc.
Without downloading anything, the WebApp is available instantly when you set up your PTLevel. To login to your WebApp visit ptdevices.com. Before buying a PTLevel, people often want to know if their device is compatible with the PTLevel, and we can asnwer “yes” everytime!
Just like a Mobile App, a WebApp shortcut can be added to your phone/tablet home screen and will look and feel just like a Mobile App. To setup a shortcut, check out this article.
What Customers Want to Know Before Buying – Warranty
What is the warranty?
We have a great warranty on everything we manufacture. Customers want to know if we stand behind our product before they purchase and if they can get ahold of us if something isn’t right with their PTLevel. We stand behind our craftmanship which is why we offer a 2 year warranty against any manufactured defect and a 30 day full refund (minus shipping costs) if the device doesn’t work for your scenario. Read all about it here!
What You May Want to Know Before Buying – I Have More Questions
You didn’t answer my question…
No worries, we have lots more information to help you! Visit our Support Page here and search the articles for what you are looking for. For example, search “Alexa” to see all of the articles related to our Amazon Alexa integration or “Low Reading” to find our troubleshooting information!
So what do customers want to know before buying a PTLevel? A lot of things that we would be happy to answer! Please reach out to us so we can answer your questions!
And yes you can order a new pressure chamber if you dropped it into your tank and can’t get it out… And yes you can order new tubing if you cut it with the lawn mower by accident… If you need new parts, send us a support ticket!